Two desks read incoming mail. Support handles account access, KYC questions, and general platform use. Payment verification handles deposit hashes, withdrawal settlement, and amount mismatches. Choose the desk on the form so the message lands in the right inbox.
What to include
Your registered name and email, the account email if different, and a clear description. For deposits, include the network, the receiving address you used, the unique transaction hash, and the time you sent it. For withdrawals, include the request time and destination wallet. Never paste a private key or seed phrase.
Response times
The desks are monitored by the operator. Payment-verification items are reviewed against the hash and the published wallet. Support items that need identity documents are routed to the KYC queue. Rate limits stop repeated empty submissions.
Other published channels
Footer addresses come from Admin → Settings. If payment verification is empty, mail falls back to support. Phone and postal address, when published, appear in the footer. There is no official request for you to install remote-control software or export a wallet.